Who founded IDD InStore Design Display?

We are a 100+ year old, privately owned company.

Where are we located?

Our warehouse and main offices are located 2 miles east of downtown Kansas City, Missouri off of I-70 on Truman Road.  We also have an acrylic manufacturing plant and an additional 30,000 sq.ft. fulfillment warehouse for production and assembly operations. Our newest location is a satellite showroom/client meeting space in the Crossroads Arts District of downtown KC.

How long will it take to get my order?

Normally products ship within 24 to 48 hours after order is placed if in-stock at our warehouse. Special orders or orders shipped directly from a manufacturer have a standard 2-week lead-time. ( those situations could vary, please ask your sales person ) Please let our Customer Service Team know if delivery is needed by a certain date. We will do everything to accommodate time-sensitive display needs.

Do you have a showroom?

Yes, we do! InStore Design Display’s 7000 sq ft showroom is located in downtown Kansas City. Our showroom is open by appointment only to business customers with Tax ID – set an appointment with us at sales@instoredd.com or 816-920-6800.  We encourage those making personal purchases to use our website and choose warehouse pickup to avoid any shipping fees!

Showroom Address:
3401 E Truman Road, Kansas City MO 64127
Make an appointment:
1-800-821-5748 or

Do you have a guarantee?

Yes, we guarantee your product satisfaction for 30 days from the date it was shipped. If you are not 100% satisfied with your purchase within this 30-day time frame, contact us and our Customer Service team will work with you. You must have your original paperwork in order to qualify.

How do you calculate shipping charges?

We only charge you what the delivery company charges us.

Do you have a minimum order?

There are minimums within categories, but as a rule, no. We will ship any order, any size. Kansas City Metro free deliveries do carry a $100 minimum order.

Why can't you give exact shipping rates on the shopping cart?

Because we ship a large variety of products of different size & weight from different locations. We try to help control and save valuable dollars on shipping costs for our customers by continuously evaluating the box dimensions & weights for most of our products; this helps the system be more accurate when calculating costs. We combine many items in one box to help reduce shipping costs whenever it is possible.

How do you calculate shipping charges?

We only charge you what the delivery company charges us.

What method do you use for shipping products?

For standard online orders, we ship via UPS. However, we use the shipping method that works best for you. Even though our products are primary shipped via UPS regular ground service, you can also request expedited service using UPS and FedEx and many LTL services. Call us for details 800.821.5748.